Accessibility

Booking tickets

Please email us to advise your access and personal assistant requirements before you buy your tickets between. Our team are working remotely right now, in line with Government guidance, so your patience is appreciated at this time.  

After that part's done, and you've purchased your ticket through an authorised outlet, just get back in touch with us to finish up your reservation. We'll do our best to make it as smooth a process as possible for you. 

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Box office

Our box office unfortunately doesn't have a lowered counter or induction loop, so we ask that you speak to our staff upon arrival will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you. 

Just visit Venue Info for all travel details and accessible options for getting to us. 

Your visit

If you need assistance, let us know in advance and someone will meet you at the front doors, just ask a member of our front of house staff to show you the way. There's street level access just to the side of our venue on Back Colquitt Street. We'd recommend arriving about 15 minutes before doors open, just to make things easier.

With any other access requirements, please let us know in advance and if you require a seat, our staff will assist. We do not have a lift to upper levels, so if you are unable to use the stairs, please get in touch.

Wheelchair spaces

These are available when you book for the main auditorium, but they're limited on a first come, first served basis and in stalls. Our smaller venue, The Loft is situated in an upper level that is only accessible by steps, we unfortuantely do not have a lift. 

Viewing area

We understand that you want to be with your friends, but due to space limitations, we may only be able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Your visit

If you need assistance, let us know in advance and someone will meet you at the front doors, just ask a member of our front of house staff to show you the way. There's street level access just to the side of our venue on Back Colquitt Street. We'd recommend arriving about 15 minutes before doors open, just to make things easier.

With any other access requirements, please let us know in advance and if you require a seat, our staff will assist. We do not have a lift to upper levels, so if you are unable to use the stairs, please get in touch.

Braille or large print material

If you need braille or large print material, please let us know in advance. 

Guide and Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show.  Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay, with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

Wheelchair users will be directed to an area in the stalls to the house-left side of the stage. Please also be aware that there are three steps to a raised area at the rear of the auditorium. 

We are a historic building and our smaller venue, The Loft, is non-accessible for wheelchair users and unfortunately we do not have a lift to this room or the balcony of the main room auditorium. The Loft is on an upper level, accessible by steps (approx 30). 

If you would like to come and see any area of venue during office hours, we’d be more than happy to show you around.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

On ground level, towards the main entrance, there's an accessible toilet controlled by a RADAR key which staff will provide access to if needed. Other toilets are available inside the main auditorium and the upper level in the Loft towards the rear if that's where you are. Wheelchair users will be shown the best route by our staff upon arrival and which door to use from the main auditorium, as it's easier to use a side exit and re-enter through an alternative entrance. 

Bar service

There aren't any lowered areas at our bars, unfortunately  but there are two bars in the stalls, one of which is very close to the area for wheelchair users and our bar staff will be happy to assist you. We have additional bars upstairs, one on the balcony and another in The Loft, in The Loft and our staff will be happy to help you with any service you may need. 

Cloakroom

Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you, as it is on the upper level. 

Medical room and emergencies 

We have a medics room at ground level, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.

Merchandise

If there is merchandise for sale, it is usually found in the auditorium, positioned house right. It's level access and if you need any assistance, please just speak to any of our staff. 

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we'll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, or email us or call if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Hopefully, but if we've missed anything, do try our FAQs or just get in touch.